Privacy Policy

At Noys 3D Prints, we are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, create an account, place an order, upload content, purchase credits or subscriptions, or contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Who We Are

This website is operated by Noys 3D Prints, a UK-based business specialising in 3D printed products, custom model creation, AI-assisted design services, and related digital and physical products.

If you have any questions about this Privacy Policy or your personal data, please contact:

Noys 3D Prints
Email: hello@noys3dprints.co.uk

2. What Information We May Collect

We may collect, store, and process the following types of personal data:

2.1 Information You Provide Directly

This may include:

• your name
• billing address
• shipping address
• email address
• telephone number (if provided)
• account login details
• order details
• payment-related information (processed securely through third-party providers where applicable)
• uploaded images, prompts, reference photos, or design requests
• messages or communications you send to us
• reviews, testimonials, or feedback you choose to provide

2.2 Account and Website Usage Information

When you use our website, we may also collect technical and usage information such as:

• IP address
• browser type
• device information
• pages visited
• actions taken on the website
• account activity
• generation history
• download history
• login activity
• referral or traffic source data

This helps us operate, improve, and secure the website.

2.3 Uploaded Content

Where our website allows you to upload images, photos, prompts, logos, reference files, or other content, we may collect and store those materials in order to:

• generate models
• complete your order
• provide requested services
• improve workflow and support
• maintain your account history where applicable

This may include personal photographs or images containing identifiable individuals where uploaded by you.

3. How We Use Your Information

We use your information for legitimate business and operational purposes, including to:

• create and manage your account
• process and fulfil orders
• provide customer support
• produce and deliver custom or standard products
• provide AI generation tools and related services
• manage subscriptions, memberships, and purchased credits
• process payments and billing
• send order confirmations, updates, and service emails
• maintain your generation and order history
• improve website performance, security, and user experience
• detect fraud, abuse, misuse, or technical issues
• comply with legal or regulatory obligations

4. Customer Uploads and Personal Photos

Where customers upload:

• family photographs
• personal likeness images
• children's images
• portraits
• logos
• private reference images
• personal artwork

we use those uploads only for the purpose of generating the requested model, fulfilling the requested service, or supporting the customer's order, unless otherwise agreed.

We ask that customers do not upload any personal images or information unless reasonably necessary for the requested model or service.

We do not automatically publish, advertise, list for sale, or commercially resell customer-uploaded personal images or personal-likeness model content.

If we would ever like to use a customer-specific model or related imagery for advertising, promotional, or portfolio purposes, we will request permission first.

Customer-uploaded personal photographs and personal reference images are not used by us to train public AI models.

5. AI Generations and Uploaded Content

Where customers use our AI generation tools, uploaded prompts, images, and references may be processed through our website systems and, where necessary, trusted third-party service providers or integrated tools used to generate the requested result.

By uploading content to use with our generation tools, you confirm that:

• you own the content, or
• you have permission to use and upload it

You must not upload unlawful, abusive, infringing, or harmful material. We reserve the right to remove or reject uploads that breach our Terms and Conditions or are otherwise inappropriate.

6. Legal Bases for Processing

Under UK data protection law, we rely on one or more of the following legal bases for processing your personal data:

• Contract – where we need your data to fulfil an order, provide a service, manage your account, or deliver a product
• Legitimate Interests – where we use data to run, improve, protect, and support our business and website
• Consent – where you have specifically agreed, such as for marketing or optional promotional use
• Legal Obligation – where we must process or retain data to comply with tax, accounting, legal, or regulatory duties

7. Marketing Communications

We may send you service-related emails that are necessary to your account or order, including:

• order confirmations
• dispatch notifications
• account alerts
• billing updates
• service notices

If you choose to subscribe to marketing emails, we may also send occasional updates about:

• new products
• offers
• memberships
• website updates
• promotions

You can unsubscribe from marketing emails at any time using the unsubscribe link where available or by contacting us. We will not send unnecessary marketing emails where you have not opted in or where we are not otherwise permitted to do so.

8. Payments

We do not store full card or payment details directly on our website unless clearly stated otherwise. Payments are typically processed through secure third-party payment providers. These providers may collect and process payment-related information in accordance with their own privacy and security policies.

9. Sharing Your Information

We do not sell your personal data. We may share your information only where necessary with trusted third parties involved in operating our business and fulfilling your order, such as:

• payment processors
• website hosting providers
• AI or technical service providers used to operate the platform
• email and communication service providers
• shipping or courier providers
• fraud prevention or website security tools
• legal, regulatory, or professional advisers where necessary

We will only share data where reasonably necessary and appropriate for the operation of our business or to comply with legal obligations.

10. Data Retention

We only keep personal data for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil orders
• provide customer support
• maintain account records
• keep order and transaction history
• manage subscriptions or credits
• resolve disputes
• comply with legal, tax, accounting, or regulatory obligations

Uploaded files, generation history, and account data may be retained for operational, support, or account history purposes unless deleted or otherwise removed in line with our internal retention practices.

11. Account Deletion

Customers may request deletion of their account and associated personal data by contacting us. However, we may retain certain information where reasonably necessary or legally required, including for:

• order and transaction history
• tax and accounting records
• fraud prevention and security purposes
• dispute resolution
• legal or regulatory compliance

Deletion of an account may not automatically remove all historic order, payment, or support records where retention is required or reasonably necessary.

12. Data Security

We take reasonable technical and organisational steps to help protect your personal data from:

• unauthorised access
• loss
• misuse
• disclosure
• alteration
• destruction

However, no website, online system, or data transmission method can ever be guaranteed to be completely secure. You are responsible for keeping your account credentials and password secure.

13. International Transfers

Some of the service providers, hosting providers, technical tools, or integrated systems we use may process data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.

14. Your Rights

Under UK data protection law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete personal data
• request deletion of your personal data in certain circumstances
• object to or restrict certain processing in certain circumstances
• request transfer of your data where applicable
• withdraw consent where we rely on consent

These rights are not absolute and may depend on the circumstances and legal basis involved. To exercise any of these rights, please contact us at: hello@noys3dprints.co.uk

15. Children's Privacy

Our website, account features, and purchasing services are generally intended for users aged 18 years and over, or for younger users using the website under the supervision of a parent or legal guardian.

Our products are generally intended for users aged 14 years and over for unsupervised use. Children under 14 years old should only use, handle, paint, assemble, or interact with our products under appropriate adult supervision.

Where personal images, reference photos, or information relating to a child are uploaded to our website, the person uploading that content confirms that they are the child's parent, legal guardian, or otherwise authorised to provide that content for the purpose of the requested service.

We do not knowingly request unnecessary personal information directly from children.

16. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• keep the website functioning properly
• remember user preferences
• support account login and session handling
• improve website performance
• understand visitor behaviour and traffic
• help with website analytics and performance monitoring

Further information about how we use cookies will be set out in our separate Cookie Policy.

17. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, social platforms, or tools. We are not responsible for the privacy practices, content, or policies of third-party websites or services. We recommend reviewing their policies separately where relevant.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• legal changes
• business changes
• website updates
• service improvements

The latest version will always be published on our website with the updated date shown at the top.

19. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Noys 3D Prints
Email: hello@noys3dprints.co.uk